New Products
Best Sellers
| About Us Brilliant Gems are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] brilliantgems [dot] co [dot] uk. Our Contact details: Brilliant Gems PO Box 3831 Shepton Mallet BA4 6WY United Kingdom Phone: 07768285968 Fax: 01749 860 532 Email: sales [at] brilliantgems [dot] co [dot] uk VAT registration No. GB 850 7004 52 |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling Shipping is free on all orders over £100 !!! On orders under £100 a fixed fee of £7.99 is charged to send out the goods via royal mail special delivery. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 10 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For all orders within UK and the European Community 20% VAT is added. For tax exemption a valid trading tax registration number is necessary and must be entered in the box provided when placing the order. Our VAT registration number is: GB 850 7004 52. All other orders are Tax Free. |
| Credit Card Security Credit card details are encryted using a 128 bit java code which is very secure. Your card details are not stored for later use. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us on sales [at] brilliantgems [dot] co [dot] uk, alternatively, you can call on 07768285968 (International +44 07768285968) or fax us on 01749 860 532 or write to us at PO Box 3831 Shepton Mallet BA4 6WY United Kingdom |
| Privacy Policy Brilliant Gems do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy All goods must be returned within 30 days in the same condition as they were shipped. In the event of damaged goods in transit a claim will be made against the courier and the goods as well as the original packaging must be return for a full refund. Goods clearly damaged by misuse or rough handling by the consumer will not be refunded. Gemstones are delicate and should always be handled with care. We do not refund postage. |